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Tranterbleu's avatar
Tranterbleu
3 years ago

EA App is not showing DLC after redeeming code

EA, I think your EA app is the most terrible service that you have ever forced upon us. You stated that the EA app is "a faster, more reliable, and more streamlined gaming experience - the best po...
bug
mac
pc
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hey @Tranterbleu Thanks for sharing this with the community!

When you have a moment can you try the following and let us know if this continues?

Cheers!

Tranterbleu's avatar
Tranterbleu
3 years ago

Thank you @EA_Illium for getting in contact.

My PC is regularly updated so there's no problems there. The EA app is stubborn and does not wish me to own/play 'Growing Together'!

I can now play the game in offline mode but I still can't download 'Growing Together'.

I went to manage add-on's but this game is not there.

Thanks again!

  • Tranterbleu's avatar
    Tranterbleu
    3 years ago

    I have also put my game under repair and performed recovery app and still I get the same message as above.

    Does it not know that I own the base game?

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago
      Hi @Tranterbleu,

      Thanks for the update! To confirm what message do you get after selecting "Confirm"?

      After you hit confirm, if you go to Sims 4 in your library > Add-ons > Does it still ask for you to purchase the DLC again?
      • Tranterbleu's avatar
        Tranterbleu
        3 years ago

        @EA_Illium  This is my message after I press "Confirm";

        The game has not joined the list in Add-on's...

        The app is currently offering me to pay £26.24 for 'Growing Together'.

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