Re: EA App is not showing DLC after redeeming code

Hi @River_styx05 and thanks for your reply.

I miss Origin.

I miss playing games offline.

Games is supposed to be stress free, but EA and their app which involves my money is very stressful!

Exactly!

I've devoted like countless hours and so much money into these games and I know other players have too and we get no help or support in return. It's so frustrating.

EA,

You are nothing but a bunch of crooks. I do NOT like being made the subject of a joke!

After numerous e-mails from different people from "EA Can't Help" who from what I can see, should not be helping as they can't seem to grasp simple information in front of them!

I'm fed up of getting this e-mail:

"Hello,

We no longer monitor this email address and we want to make sure you get the help you need.

Visit EA Help and log in with your EA account information.There you can browse help topics or click Contact Us at the bottom of any help article to ask a specific question. You can also participate in discussions with the player community on Answers HQ.

Regards,
The EA Help team"

If you want to make sure that I get the help I need - continue monitoring.

I don't want to talk to Heena, Abhishek, Veineilhing, Ankit, Himanshu, Dhruv and then Abhishek again. As they have no idea what they are doing.

I will now look into complaining about EA Help.

Thanks, @fkirenicus but I have to say it. EA should be ashamed of themselves.

This thread may have been renamed, but I still think the EA app is no good.

Neither is the staff of EA.

31 cases generated for 1 issue!

I know, @fkirenicus it's driving me absolutely mad! I've been reading reviews on Trustpilot https://uk.trustpilot.com/review/www.ea.com - 95% negative reviews for EA Help and EA doesn't do anything about it. They just keep getting more greedy for money...

Oh boy, I have exactly the same issue, I have been trying to solve it, I already did a reboot of the PC, reinstalled EA APP, made a recovery, cleared cache and finally uninstaled the Sims 4. Nothing worked.

The thing is that In Game it appears as owned (but not installed, sadly), so this is telling me that the EA app is buggy and glitchy as hell. In my case the DLC is City Living

I don't know,  support team is not giving any solutions, they don't even read what you type in the chat xD 

I guess we will have to wait until next app update.

Please let me know if you manage to solve it and how you dit it.

I attach the "best" response I got from one of the agents:

<<Thankyou for waiting. I have checked the issue in the account with the team and team have told me that there is a bug in the account due to which the issue is occurring, but there is no need to worry as we have a special team who handles such type of bugs. So now what I am doing is sending the case to the team to fix the bug and solve the issue. I have sent the details of your account to the team. Now team will look into the issue and fix the issue which comes from our end. Meanwhile I will request you to wait for the time being>>

Cheers!

Hi @AztecDragon27, EA Help of more than 12 different names has given me different reasons such as;

• My code has been redeemed to my other account  - I only have one account.
• I'm not supplying the correct email - I only have one and I was using it for correspondence.
• I've already redeemed the code - even though it told me when I first redeemed it that it was accepted.
•  That I need to purchase The Sims 4 base game - even though I've been playing it since 2017.

After all these excuses, I had an email telling me that there was an error on their side and I'll have to open another case!

I agree with you also about them not reading what we send them as they told me to speak with someone else via "Live Chat", but it's not available! I told them this then they sent me a reply telling me to use "Live Chat"!!

This proves to me that they are not trained.

@fkirenicus I don't think EA can be bothered. As long as they are making money, they don't give a darn about anything else.

And @AztecDragon27, I will definitely let you know if I manage to solve this unnecessary problem but there again, we are talking about EA...  

Two months ongoing. No game. No response from EA Help.

No surprise. 

Why doesn't EA Help respond to emails?