EA_Solaire
Community Manager
Community ManagerRe: EA App not showing items purchased...
Hi @whubble
Please check the order history on your account- are both purchases for these kits showing as completed, processing, or failed?
Forum Discussion
4 Replies
- @EA_Solaire I'm having the same issue. The link describes it. The App won't verify. I was using Origin for that and now it no longer works.
https://twitter.com/catloverplayer/status/1700299598831460827?s=19 I am having this exact same issue. Purchase is shown as completed on my order history but no reflection of this on the EA app. All I am able to do is attempt to purchase the kit again. On the Sims 4 in-game menu it shows I own the kit but whenever I try to use it in build mode it is shaded out saying I do not own the content. No option anywhere to download the kit that I have a receipt for. So frustrating! Just to clarify this is the "Modern Luxe" kit and this is my first issue trying to download kits.
- EA_Solaire
@whubble @holtai @catloverplayer
Could you please run an Error Report with the steps here and attach your Report ID in this thread for me so we can investigate into this further?
