EA_Shepard
Community Manager
1 year agoRe: EA app Shows Blank Screen
@nat221190 There are a few ways to get this to show some of which I am sure you have tried.
- Go to the Control Panel
- Programs and Features
- Uninstall EVERY SINGLE Microsoft C++ Redistributable
- Download the EA App installer but DON’T RUN YET
- go to VC-Redist and download the appropriate architecture of the latest C++
- Install the C++ Package
- Go to Local Disk/Program Files/ Electronic Arts AND DELETE THE ENTIRE ELECTRONIC ARTS FOLDER
- Restart Computer
- Install EA App
- Open task manager, locate EA Background Service, and end task
- Clear the cache for the EA app
- Check that the EA app is fully updated
- Run the EA app as an administrator
- Check for any background applications blocking the EA App
- Make sure the EA app or other launcher is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste %ProgramData%
- Navigate to Electronic Arts\EA Services
- In the license folder, you can delete all the files
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER".
- Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
- (If some files or folders can't be deleted, reboot and try again.)