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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
1 year ago

Re: EA app Shows Blank Screen

@nat221190 There are a few ways to get this to show some of which I am sure you have tried.

  1. Go to the Control Panel
  2. Programs and Features
  3. Uninstall EVERY SINGLE Microsoft C++ Redistributable
  4. Download the EA App installer but DON’T RUN YET
  5. go to VC-Redist and download the appropriate architecture of the latest C++
  6. Install the C++ Package
  7. Go to Local Disk/Program Files/ Electronic Arts AND DELETE THE ENTIRE ELECTRONIC ARTS FOLDER
  8. Restart Computer
  9. Install EA App
  • Open task manager, locate EA Background Service, and end task
  • Clear the cache for the EA app
  • Check that the EA app is fully updated
  • Run the EA app as an administrator 
  • Check for any background applications blocking the EA App

  • Make sure the EA app or other launcher is closed.
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste %ProgramData%
  • Navigate to Electronic Arts\EA Services
  • In the license folder, you can delete all the files
  • Press the Windows key and "R" at the same time
  • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER".
  • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
  • (If some files or folders can't be deleted, reboot and try again.)

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