Re: EA App update download not progressing, stuck at 0%

Thanks, this helped a lot, I had the same problem.

Hi,

This has not worked for me and my app still will not download the update (stuck at 0%).

Is there anything else that can be done?

Thank you.

This was helpful almost a year later! Thanks!

This has not worked for me. I am still at 0% for days now. I have a MacBook Air.

Mine doesn't even get past preparing for the update. It gets to a solid 21% and then just gives me an error. I've cleared the cache and everything.

@BriaLauryn @emmagtow Can you look at this article and let me know if any of the steps outlined there work for you?

nope, i had already tried that

same for me, I can open the game from my apps but it still won't load the saved games. I've tried everything

How about MAC users? I have no idea what to do  ☹️

Hey, I solved it. Had still the same issue after deleting the temp files. I had the downloading window open which was still stuck at 0% and then started to end the EA Backround Service in task manager. immediately after that the download started going. And now it works

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@Gledsch wrote:

Hey, I solved it. Had still the same issue after deleting the temp files. I had the downloading window open which was still stuck at 0% and then started to end the EA Backround Service in task manager. immediately after that the download started going. And now it works

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Thanks for letting us know you were able to resolve it! Hope this helps others get it resolved and get these downloaded!

Wdym to open the ea updater as admin? How to do that?

It’s different to fix stuff on Mac.

You are a legend! Thanks for help. Shutting down EA Background Service immediately fixed the issue.