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4 Replies

  • I am having this exact issue, and every attempt to find a way to contact EA to get an EA advisor, even following the links provided in this thread, just leads back to the unhelpful EA help homepage. On top of that issue, I've been signed off of my own account for years, and finally find an EA game I want, buy and install it... only to find out my account is banned.... despite having no ban history.... 

  • (Can someone on the EA team please explain the process of contacting someone through help to help with an ID issue. Step by step please, and then they should try it for themselves. To me it looks like EA accidentally made it impossible to get help with EA ID issues from an actual person.) *Edit I did see that it was explained by EA Barry in the post, but the email and chat to us option needs to be dug up somehow.

  • darealangel's avatar
    darealangel
    2 years ago

    I had to choose a completely unrelated topic and even then i couldn't choose the right platform, only mac was available.

    Then the EA Advisors can't help you manually change your ID, you need to keep trying until you find something that works. Which is ridiculous. The Advisor in question was a star though Very friendly and helped me as much as they possibly could, but i could tell they are being limited by the company.

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