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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Re: How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey Everyone,

We see that quite a few players are still running into this issue. If you still get this, please try the following:

PC Troubleshooting:

Spoiler
  • EA App's Cache (Top Left Menu > Help > App Recovery)
  • Repair/Verify your game based on which client you are launching from
  • EA App - Repair (My Collection > Tile Dots > Repair)
  • EGS - Repair (Library > Tile dots > Manage > Verify)
  • Steam - Verify in your library
  • Run the System File Checker tool then Check for Windows and GPU updates 
  • Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
  • Guide for Troubleshooting Graphics issues
  • Install/Repair your VC++ files for the game (Microsoft VC++ Link)
  • Download and update DirectX
  • Put your device in a Clean Boot then launch the game
  • Try the Game in different Compatibility settings
  • Remove any over-clocking or undervolt settings or software and check if the issue continues
    Try a Clean Boot

Connection Steps

Spoiler

If these steps do not work, we will need the following from you

  • Platform:
  • Platform ID:
  • Region:
  • Are you using an internal or external drive?
  • Are you using an HDD or SSD?
  • Date this issue started (is it still happening?)?
  • Other error(s)?
  • If possible, share a Screenshot or Clip...⬅️We love these
  • Please share a DxDiag
  • EA App Error Report ID Here

7 Replies

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  • MPRViral's avatar
    MPRViral
    2 years ago

    None of these solutions will work for me as I can't actually get into the app to do any of them. The error comes when I'm still trying to log in, so I am unable to view cache or any of the other solutions that involve opening the app.

  • brittm0224's avatar
    brittm0224
    2 years ago

    still having this stupid issue even trying to go through steam. its making me hate anything EA. when i try to go through the EA app, it gives error code EC:10000. when i try to go through steam it says there is a connection issue and the system timed out.

    Steam or EA app

    bmertens18 or brittm0224

    USA

    external?

    ssd

    5/1/2023 and yes still happening

    not that i know of yet

  • chiiba09's avatar
    chiiba09
    2 years ago
    • EA App/Steam/Epic: EA App
    • EA ID: courtcourt14
    • Steam ID: 76561199097563978
    • Windows OS: 10 
    • Windows OS version: 22H2
    • GPU model and driver version: Nvidia RTX 2060 Super 31.0.15.3598
    • Antivirus installed: None
    • Connected via VPN: No
    • Region: North America
    • Are you using an internal or external drive? internal
    • Are you using an HDD or SSD? SSD
    • Date this issue started (is it still happening?) It's been happening on and off since I downloaded the game.
    • Any other errors? Yes, constant issues getting the game to even open. Constant issues connecting to EA servers when the game finally does launch. I'm able to play tons of other games with zero connection issues, this is only with FIFA.
    • If possible, share a Screenshot or Clip:
    • Attach a DxDiag: 
    • Attach the EA App Error Report ID: I get both EC 10500 and EC 10000 sometimes when I open the game from Steam. When I open from the EA App, it just says it can't connect to servers and never launches the game.
  • puravida666's avatar
    puravida666
    2 years ago

    Does this work for someone who tried to reinstall the app, and can't even do that? 

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