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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...
bug
mac
pc
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago

Hey Everyone,

We see that quite a few players are still running into this issue. If you still get this, please try the following:

PC Troubleshooting:

Spoiler
  • EA App's Cache (Top Left Menu > Help > App Recovery)
  • Repair/Verify your game based on which client you are launching from
  • EA App - Repair (My Collection > Tile Dots > Repair)
  • EGS - Repair (Library > Tile dots > Manage > Verify)
  • Steam - Verify in your library
  • Run the System File Checker tool then Check for Windows and GPU updates 
  • Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
  • Guide for Troubleshooting Graphics issues
  • Install/Repair your VC++ files for the game (Microsoft VC++ Link)
  • Download and update DirectX
  • Put your device in a Clean Boot then launch the game
  • Try the Game in different Compatibility settings
  • Remove any over-clocking or undervolt settings or software and check if the issue continues
    Try a Clean Boot

Connection Steps

Spoiler

If these steps do not work, we will need the following from you

  • Platform:
  • Platform ID:
  • Region:
  • Are you using an internal or external drive?
  • Are you using an HDD or SSD?
  • Date this issue started (is it still happening?)?
  • Other error(s)?
  • If possible, share a Screenshot or Clip...⬅️We love these
  • Please share a DxDiag
  • EA App Error Report ID Here
brittm0224's avatar
brittm0224
Not applicable
3 years ago

still having this stupid issue even trying to go through steam. its making me hate anything EA. when i try to go through the EA app, it gives error code EC:10000. when i try to go through steam it says there is a connection issue and the system timed out.

Steam or EA app

bmertens18 or brittm0224

USA

external?

ssd

5/1/2023 and yes still happening

not that i know of yet

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