Seasoned Novice

Re: How to fix Error Code EC:10000 or EC:10500 in EA app?

I just had this issue and this solution worked for me.

@KavaiHaR wrote:
I opened Task Manager and ended the EA background services process (I also ended all other opened EA processes just to start fresh).
Following one of the solutions recommended in this thread, I navigated to the EA app recovery file location (in my case, it was C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EA) and double-clicked on it. This action prompted a cache clearance and then reopened the EA app. Afterward, I signed back into my account. This approach worked effectively for me this time.

4 Replies

EA_Leeuw
Community Manager
1 year ago

RESOLVED TEMPORARY OUTAGE

Hi everyone,

We experienced a temporary outage affecting some EA app services, causing some users to receive the EC:10000 error when trying to launch or log in. This issue was resolved around 10:30 am GMT+1 this morning.

Thank you for reaching out in the thread.

Previous accepted res.

Link to this post.
3r7an8
1 year ago
Good afternoon, I had the same problem with an error this morning, now everything works fine and the game also starts normally, but there is one problem left:
When you close an application using the (x) button, the application usually collapses into a mini icon on the taskbar.
After that, I always closed the application by right-clicking on this icon and selecting exit application in the submenu. But at the moment this is not possible, because the submenu does not pop up and if you right-click on the icon 2 times in a row, the icon disappears and a window appears to log into your account and asks you to enter your username and password. Normally closing the application is not possible at the moment. I tried to restore the application using the standard method, but it did not help. Some kind of incomprehensible glitch in the application itself.
Best regards, Yerlan.
hesstasha
1 year ago
EA app not working on Mac Computer. It has the latest update. What else needs to be done? I've watched all the YouTube videos and nothing works. VERY upset and not able to play any games.
RancidCancer
1 year ago
@DavethulhuUnfortunately, running the EA App Recovery did not fix it for me. But once I saw there were some other standalone utilities there, I tried the Updater, which ran and updated the application, as well as the app updater. Then I ran the App Recovery again. Nothing worked.
What an absolute pile of garbage this is.
I never have these issues with Steam, or even Epic, Ubisoft, or Rockstar launchers. I will never buy anything from EA again. What a terrible company.
Update: EA applications were blocked in my firewall, and for good reason. It's sneaky, slimy, spyware. I enabled their malware in the firewall and it opened right up.
I don't take back what I wrote before - the launcher is still garbage. At no point did the application even attempt to suggest a normal, human error. Like "sorry, we are unable to connect to our online service. Here are some common solutions: 1- check connection, 2- are we blocked by your firewall?"
Badly written. EA clearly hates their customers. A pack of screaming monkeys with crayons could write a better application.