Re: I cannot download the sims 4 or any of the other packs I have purchased

Hi @Trianamore,

Please try the following steps to help clear this error up and get your app back online:

• Open task manager, locate EA Background Service, and end task
• Clear the cache for the EA app 
• Run the EA App as an administrator 
• Check for any background applications blocking the EA App

If you're still seeing this error once you've tried these steps, please let me know!