Re: Ineligible to download games with EA Play Pro

I do normally use a VPN, yes. However, I have tried turning it off with avail.

So you are seeing the issue both with a VPN on and off @pixwl0?

Darko

Do you set your VPN to a different location than your home network location @pixwl0?

If not can you try that now.

• Close EA App completely by right clicking the EA App system tray icon and selecting Exit.
• Make sure Time/Date is correctly set on the PC
• Make sure EA App is authorized by your anti-virus and firewall
• Reset Internet Explorer Settings
• Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )

Disable Changing Internet Explorer’s Proxy Settings:

1. Type gpedit.msc in the Start menu’s search box and then press Enter.
2. Navigate to User Configuration, Administrative Templates, Windows Components, and then select Internet Explorer in the left column of the Group Policy editor.
3.  Double-click Disable changing proxy settings in the Settings section of the Group Policy editor.
4. Select Enable and then click OK to save the changes.

• Clear Origin Cache Data
• Reset the Windows Host File
• Reboot your computer. Now right-click EA App and select Run as administrator
• If still unresolved, please do a clean boot

Let me know how you get on.

Darko

No worries @pixwl0, in the past this has 99 times out of 100 been fixed by using a different connection or VPN and then speaking with the ISP in question.

Darko

@EA_Darko Hey there! So sorry for the lack of updates. I have had no success with these steps. I'm still running into the same ineligible issue.

Also, I am able to download free games (such as Apex Legends), and play them without any issue. It's only games with EA Play that I'm experiencing the issue with.

Hey @pixwl0 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product EA App

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko

Great to hear @pixwl0.

Darko