Forum Discussion

Rising Novice

Re: [INFO REQUEST] Error Code: EC:10005 In EA app

Dear EA,

For some stupid reason. I am not able to play my 100+$ games worth of library. I feel really frustrated and I even want to use some curse words here in this disscusion. I tried every kind of advices on fixing this issue of yours and even tried to reinstal the launcher. And this is what I got for all my work... nothing. I feel really foolish not to purchase your games on Steam and rather use your suggested way. That is the EA App.

Thanks for your time.

6 Replies

EA_mplsnow
Community Manager
1 month ago
Hey Michaledos,

The EC:10005 error signals connectivity issues, as found on this page. If you haven't already, please try to go through as many of the connectivity troubleshooting steps on this page as you can, especially changing your DNS and seeing if there's improvement.

Let us know how it goes, thanks!
Brieeee19
Rising Traveler
1 month ago
I’ve had this issue since JULY 2025!! I’ve spent over 1K in the Sims games that I can’t even access because the EA app won’t launch. I’ve done all the local troubleshooting, I’ve used neighbors WiFi, hotspot, etc. I’ve done everything that Google and EA has recommended. This is 100% an EA bug. I finally got someone on chat to say this is a technical bug with no fix at the moment. So frustrating!
Michaledos
Rising Novice
1 month ago
Nothing works. But thanks.
Michaledos
Rising Novice
1 month ago
And for some reason, I'm not able to connect to EA Help site. And NO, I do not have any connectivity issue on my side as I can tell, because every other site is just working properly.
Brieeee19
Rising Traveler
1 month ago
I think I may have a fix? I went into my settings and turned off the registered mcafee extension, restarted my computer and the EA app connected without an issue. Hopefully this works for you.
Michaledos
Rising Novice
1 month ago
What is mcafee extension? Do you mean some extension in the EA App or my antivirus (which is not mcafee).