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1b950a391aceead7's avatar
1b950a391aceead7
Rising Newcomer
1 month ago

Re: [INFO REQUEST] Error Code: EC:10005 In EA app

Hi, I downloaded the EA app last week to play the sims after a few years of not doing so, and I was able to log in just fine. However, after putting in my details, I have encountered EC: 10005. I have tried literally EVERY SINGLE fix I could find online and on the forum here, but I still have no luck. This must have happened like 100s of times by now, and I'm extremely disappointed. I'm using a fully updated Mac and have deleted and reinstalled the application a good 5 times now. I do have a firewall (MacAfee), but I have granted the EA app access, as well as granting my Mac's firewall full access as well. I have cleared the cache multiple times to no avail, tried submitting a report (but the report encountered an error), tried logging out and back in, tried different networks... 

Im honestly just stuck for a solution, so any help would very much be appreciated.

2 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 month ago

    1b950a391aceead7​ 

    For this particular issue, we ask that you contact the EA Advisors by following the steps outlined here: https://help.ea.com/en/help/faq/using-ea-help/

    Important: When reaching out, please mention that you're experiencing Error Code: EC:10005 in the EA app and refer to this thread. We’d also like to ask you to provide your EA app logs, as our teams would like to take a look at these for further analysis.

    Be sure to include your EA app Error Reporter ID along with the logs. You can find instructions on how to collect both in the EA app troubleshooting index: [INFO/GUIDE] Index - Troubleshooting the EA app | EA Forums - 11894375. 

    Thank you. EA_Barry.

  • Caramello23's avatar
    Caramello23
    Rising Novice
    1 month ago

    I was having the same problem, which only started a week ago.  I also tried the many suggestions I found online, with no effect.  My final attempt was to open the Norton 360 app running on my PC and turn off VPN temporarily.  With that off I was able to login to EA with no problem.  I found this strange, as the VPN has not affected Steam.  Each time I attempted to login with the VPN turned on, I could no longer login to EA, so my current action is to turn the VPN off to play on EA, and turn it back on afterward.  A bit clunky!  I had been opening EA with no problems for several years before this last week.

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