[INFO REQUEST] Error Code: EC:10005 In EA app
For days now, I’ve been reaceiving this error code on my PC. I repaired the EA App, uninstalled and reinstalled it, checked my Norton firewall, reset my router, ran as Administrator and tried other f...
Forum Discussion
Hi, I downloaded the EA app last week to play the sims after a few years of not doing so, and I was able to log in just fine. However, after putting in my details, I have encountered EC: 10005. I have tried literally EVERY SINGLE fix I could find online and on the forum here, but I still have no luck. This must have happened like 100s of times by now, and I'm extremely disappointed. I'm using a fully updated Mac and have deleted and reinstalled the application a good 5 times now. I do have a firewall (MacAfee), but I have granted the EA app access, as well as granting my Mac's firewall full access as well. I have cleared the cache multiple times to no avail, tried submitting a report (but the report encountered an error), tried logging out and back in, tried different networks...
Im honestly just stuck for a solution, so any help would very much be appreciated.
EA_Barry
Community Manager
Community ManagerFor this particular issue, we ask that you contact the EA Advisors by following the steps outlined here: https://help.ea.com/en/help/faq/using-ea-help/
Important: When reaching out, please mention that you're experiencing Error Code: EC:10005 in the EA app and refer to this thread. We’d also like to ask you to provide your EA app logs, as our teams would like to take a look at these for further analysis.
Be sure to include your EA app Error Reporter ID along with the logs. You can find instructions on how to collect both in the EA app troubleshooting index: [INFO/GUIDE] Index - Troubleshooting the EA app | EA Forums - 11894375.
Thank you. EA_Barry.
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