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Re: "Origin is required to play your game, please install Origin" error

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 17.09.23 17:30
Summarize your bug Since yesterday, every time I try to launch FIFA 23, I get an error saying that origin isn't installed, and is required to play your game, please reinstall origin. I tried to repair the game, reinstall it and reinstall EA App but nothing helped
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Launch FIFA 23 through EA App
What happens when the bug occurs? The game doesn't start and gives me an error
What do you expect to see? The game to start

Since yesterday I'm not able to start FIFA 23 because of origin isn't installed error

10 Replies

  • I'm trying to open fifa but i get thie error

    " Origin is not installed, and is required to play your game. please reinstall Origin. "

    Can anyone help me how to fix this ? i already uninstalled ea app and reinstalled it 
    and uninstalled Fifa 23 and reinstalled it 
    but i still getting the same error

  • I have the same problem and the customer service can't do anything to help ☹️

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey All,

    On this error, did you recently have Origin installed or have you already been using the EA App to play the game?

  • haven't have origin installed on this build ever. Always used EA app.
    Got the message yesterday - but it worked the second time.
    Today the error stays - EA App has been reinstalled - no change.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @54Amenadeal Do you have multiple drives? If so do you have the game and the EA App installed on the same drive? I just did a fresh install of the game and did not get that error. Have you r un a repair on the game or uninstalled it within the last couple of days?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey All,

    For this let's do some clean up. Even if Origin was never installed, there may be old or corrupted files when the game is installed or updated.

    First, make sure you close down as many programs running on Windows as you can. The only thing you want open is the EA App.

    • EA App - Repair (My Collection > Tile Dots > Repair)
    • EA App's Cache (Top Left Menu > Help > App Recovery)

    Close down the EA App completely.

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues

    Lastly take a look at the Help page Here! It does have Origin but just replace the folder with the EA App and test out the steps that you can.

  • I-_-Flo-_-I's avatar
    I-_-Flo-_-I
    Rising Novice
    2 years ago

    Did all that. It is still not working. Nobody cares about FIFA 23 anymore but usually the same glitches are going to happen in the next game too. I bet it will be the same tomorrow with the lunch of FC24... It's sad that PC is not being taking more serious.

  • pritishe's avatar
    pritishe
    2 years ago

    Doesn't work. And CS and developers are clueless about their won product.

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