I have got the same issue but for FIFA 23. The game that's already crap because of an EAanticheat issue at launch day.
These guys can't seem to get anything right. I can't install the game I bought because of some stupid Issue.
EA help advised me to ask Microsoft but it isn't their fault because it's only FIFA 23 not FIFA 22 or F1 22
Hey all,
I figured it out, at least in my case. From the EABackgroundService log telling me I didn't have permissions, I asked EA chat support to just delete the game from my account and re-add it. This is all it took. Sounds like they must have done some sort of migration process with our accounts and it was not tested very well before they implemented it.
Let me know if that helps.
IE8
Sorry, should have included that in my previous message as this is a headache as well.
First, goto: https://help.ea.com/en/contact-us/
Second: Find your game.
Third, and the most annoying step: select a topic and issue followed by clicking Select contact option - you may have to play around with this such that you find the chat support. Phone support would do it as well, but I prefer chat personally when dealing with these minor issues. You need to select a topic that isn't bug support or technical support as that won't get you through to phone/chat support, it'll always be an email.
What worked for me was Orders followed by Order not Received. Just tell them your issue, and that you'd like them to delete then re-add your game to your account as you think it might solve the problem. They did it pretty quick, but it takes a moment or two for the game to get re-added to your account.
I tried this with TWO CSRS and both told me IT COULD NOT BE DONE. Both told me to file BUG reports.
Instead I did some internet sleuthing and found this ancient download for Origin from 2011 lol...installed it, updated it and it works!
Downloading BF2042 issue free thru origin now!
This is exactly what I have had to do in order to play Battlefield 2042.
Sumit (03/11/2022, 12:59:36): Thanks a bunch for staying online, I just double checked with my team on this. Evidently, this is an on-going issue at the moment. Just like you, hundreds of thousands of players are also impacted by the same situation.
Sumit (03/11/2022, 13:00:44): Good news is our game teams are on it. They're literally working on a fix as we speak. It won't be long before this gets taken care. Once that happens, this'll be resolved not just for you but for all affected players.
Sumit (03/11/2022, 13:02:07): I don't want to make any false commitment with you but team working on it will get resolved soon it will not take too long.
Sumit (03/11/2022, 13:04:22): It will not take that much of time as we have updates it will get resolved soon.
Hi there, just thought I'd pop in and say I've had this issue for over a year now, not been able to access any of my EA games that have online connectivity. Now I just can't install them.
Back when I first encountered this I was trying to play Battlefront 2 through my epic games account and thought maybe it had messed up my ownership of the game or something but then found out it was most games with online connectivity, I could access Jedi Fallen Order and that was it. So I contacted support and after a long phone call was ultimately told to consult these forums, I never did... I've got hundreds worth in games on there but it wasn't worth the effort to me if EA's own support couldn't help.
If this is something widespread I'm confused as to why there's been no public announcement or a gaming news outlet talking about it at least. In an age where digital media we've bought is being deleted from under us and in the time of global economic crisis, it's disheartening to be unable to access a library of games I've spent a lot of money on over the years.
