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derozeme's avatar
derozeme
1 year ago

Re: [Update: FIXED - Dec. 2024 >] EA app Won't Start/Launch

All suggestion in youtube not helped (UTF-8 encoding, reinstalling, update, compatibility mode, run as administrator and etc).

i********************************* ASSERT FAILED **************************** 
  level: Fatal 
  cond:  toAdd.length() >= 1 
   msg:  There are no certificates to add 
  func:  eax::services::loadCertificatesFromData 
    at:  (48) 
 stack:   
0x7ff644c87f16  unknown symbol (from EALaunchHelper.exe) 
0x7ff644c87bca  unknown symbol (from EALaunchHelper.exe) 
0x7ff644c88426  unknown symbol (from EALaunchHelper.exe) 
0x7ffa8690e337  unknown symbol (from Qt5Core.dll) 
0x7ffa8690aecd  unknown symbol (from Qt5Core.dll) 
0x7ffaf170257d  unknown symbol (from KERNEL32.DLL) 
0x7ffaf2caaa58  unknown symbol (from ntdll.dll) 
****************************************************************************

11 Replies

  • REMA37's avatar
    REMA37
    1 year ago

    Here bro same issuu.Did you find some fix?

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi everyone,

    Thank you for sharing your examples and details about the issue where the EA app doesn't start and doesn’t appear in your taskbar (i.e., nothing happens when you attempt to launch the app, not even momentarily).

    *If you're in the Kosovo or Serbia region and your EA app is working but your library appears empty, please refer to this thread here.

    We’re currently investigating this issue and appreciate your patience. Based on initial observations, it seems to primarily affect Windows PCs, though there’s still a possibility it could impact some macOS users as well. For this reason, we’re leaving this thread here on the EA app Tech Issues - PC board.

    At this time, no further examples are needed, but for reference, here’s the information that has been most helpful in our investigation:

    Spoiler
    • Your country/region.
    • Your system (Windows or macOS).
    • Your version of Windows or macOS.
    • Confirmation that no error messages appear.
    • Your EA app Error Reporter ID (you can generate one using this link).
    • EA app logs (see instructions here).

    Thank you again for your understanding as we continue to work on resolving this issue.

  • skunyyy's avatar
    skunyyy
    Seasoned Novice
    1 year ago

    Hi, thanks for givin an answer, hope the EA App works, for now i use Origin app as a gateway for EA games i buyed on Steam. 

    Just wanted to note down that game "It takes Two" works without EA app or Origin installed, maybe there is a solution.

  • SediDole's avatar
    SediDole
    1 year ago

    Update:

    1. I downloaded newest update today through EAUpdater.exe (C:\Program Files\Electronic Arts\EA Desktop\EA Desktop).
    2. App updated to a newest version
    3. EA App is launching again

  • ivantod84's avatar
    ivantod84
    1 year ago
    I can also confirm that EA app finally starts after the new update (also had to run EAUpdater.exe manually to get it updated).
  • Taylinh92's avatar
    Taylinh92
    1 year ago

    What did you do? I have tried the EAUpdater.exe and it still tells me that the device did not open. I was playing 30 minutes ago and got out to do something and nothing will work.

  • leni_twol's avatar
    leni_twol
    Seasoned Rookie
    1 year ago

    EA app working again. I had the "ucrtbase.dll" error according to Event Viewer. I did not reinstall the EA app (did it at least 20 times while searching for solution), just went to Windows Setting -> Apps and clicked on Uninstall / Repair. App now starts, no problem. 

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