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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: "We were unable to verify your credit or debit card."

Hi @TanteGummigutta 

Please try the following steps to clear up this error:

  • Use a different payment method
  • Make sure your billing details in the EA app match the billing details for your card
  • Remove and re-add your payment method from your account
  • Make sure the location on your account matches your real location

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

1 Reply

  • LuciferAmadeus's avatar
    LuciferAmadeus
    2 years ago
    @EA_Solaire I have the same problem and this cliche methods does not work. Has been looking for a way to get to live support (through the link provided), still couldn't find the link to get live support (even before the holiday).

    This is getting extremely frustrating.
  • Tuala82's avatar
    Tuala82
    Seasoned Newcomer
    6 months ago

    I'm having the same problem right now, so clearly this glitch is still around. My card works everywhere else -except- the EA App, and the link to put in a help request was literally NO help to me.

  • munchieflipflop2's avatar
    munchieflipflop2
    Seasoned Newcomer
    4 months ago

    exact same issue for me - i know it’s the right card as for every try on putting my details in it charges me £1? on a pending purchase. so far paid £7 to ea just trying to verify my details. can’t find any support just a useless ai chatbot can i get a phone number or email.

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