Forum Discussion

TanteGummigutta's avatar
TanteGummigutta
2 years ago
Solved

"We were unable to verify your credit or debit card."

I am trying to buy a bundle and get as far as to check-out. When I enter my payment information I get the message: "Your request could not be processed. We were unable to verify your credit or debi...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi @TanteGummigutta 

    Please try the following steps to clear up this error:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @TanteGummigutta 

Please try the following steps to clear up this error:

  • Use a different payment method
  • Make sure your billing details in the EA app match the billing details for your card
  • Remove and re-add your payment method from your account
  • Make sure the location on your account matches your real location

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

LuciferAmadeus's avatar
LuciferAmadeus
2 years ago
@EA_Solaire I have the same problem and this cliche methods does not work. Has been looking for a way to get to live support (through the link provided), still couldn't find the link to get live support (even before the holiday).

This is getting extremely frustrating.
  • Tuala82's avatar
    Tuala82
    Seasoned Newcomer
    6 hours ago

    I'm having the same problem right now, so clearly this glitch is still around. My card works everywhere else -except- the EA App, and the link to put in a help request was literally NO help to me.

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