Refund problem not processing since yesterday

I paid yesterday and requested refund because the game was not go on by my computer.
I asked but did not answer, so I request again. I have to refund what I paid.

purchase issue

1 Reply

EA_mplsnow
Community Manager
1 day ago
Hey a61f6db43f0ced94,

I'm afraid we can't support billing-related requests here on the forums.

If you haven't launched the game yet, you should be able to request a refund within 14 days using our Refund Tool per our refund policies. Otherwise, you'll need to connect with live support to explore what other options might be available.

If you're facing any technical difficulties with the game, please feel free to create a post in the relevant tech boards or explore them for troubleshooting assistance. Thanks!