Refund Server Down

To whom it may concern,

I was very excited for today, unfortunately it turns out I was excited for nothing.

No biggie though, so I'd like to refund it. Apparently the refund server seems down, how can I still ensure that I have my refund rights once the server is back up? Is there any email I can reach out? Chat takes more than one hour queue, and I don't trust that the chat will stay active so long.