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CptStutta23's avatar
CptStutta23
New Novice
28 days ago
Solved

Remote Play Is Unusable

For the last few months, Remote Play has been completely unusable for anything other than menu navigation. Two months ago, I could play a game (specifically CFB 26) on remote play via basic hotel wifi. Now, I can't play anything on even really good wifi. My xbox is hardwired in, and I've tried via a laptop and phone on good wifi with nothing else pulling on the wifi. It works well enough (even though high ping values pop up) to navigate through menus, but the moment I try to play an actual game it lags like crazy and completely unplayable. 

This is unfortunate, and is largely an issue since the capability was moved off the app and to the browser version (which, by the way, doesn't allow for full screen when playing on a phone.) 

Is there anything I can test and run to make sure that I can't fix this issue? Thanks!

  • Hi CptStutta23​ ,

    Remote play isn’t a built-in feature of the EA app. Unlike Steam, it doesn’t offer its own remote play functionality over the same network (for example).

    If you’re running into lag while using a game streaming service or something similar, the issue comes from the service itself or your network connection, not the EA app. The app doesn’t play a role in causing or fixing that.

3 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Hi CptStutta23​ ,

    Remote play isn’t a built-in feature of the EA app. Unlike Steam, it doesn’t offer its own remote play functionality over the same network (for example).

    If you’re running into lag while using a game streaming service or something similar, the issue comes from the service itself or your network connection, not the EA app. The app doesn’t play a role in causing or fixing that.

  • CptStutta23's avatar
    CptStutta23
    New Novice
    25 days ago

    EA_Leeuw​ , Ya know, it is just now occurring to me that I'm doing this on an EA board and not an xbox one. Whoops haha.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    25 days ago

    CptStutta23​ Oh, whoops indeed, haha. Well, hope you can figure it out with our friends over at Xbox! :D

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