Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did t...
This issue should be resolved at this time. If you're still running into issues with The Sims 4 currently please fully restart the EA app and try your download again.
Thank you for your patience while this was addressed.
Update: If you're still seeing the "Update Required" message after the fix for this went live about 30 minutes ago please try clearing the EA app cache and let me know if that doesn't resolve the issue.
Update: Please see additional steps here if you're still seeing the Update Required messaging.
I manage to get my game to launch dispite the "you're updating your game" message.
<!> If it says your game files are "corrupted", this may not work for you! <!>
(Edited) Steps: - Have the EA App open first, (turning off your connection might make you unable to sign into the EA App, which we don't want)
- Turn off your Wi-Fi and/or unplug your Ethernet cord, (you can turn on/plug in the cord on the main menu, this is just to launch the game as being online requires you to update)
- Launch the Sims4
- Click on the "you're updating your game" prompt (This should take you to the "Sims Delivery"), or go directly to "Sims Delivery"
- Set Sims Delivery to "never"
- Click on "Resume", (mine took a bit to load since I have mods, hence the Supernatural logo, but if it loads a while, wait for it, it should load you into the game)
- I do suggest backing up your save file incase there's somehow a cloud sync or other errors, (they're shouldn't be, but who knows)
- Sadly for now, each time you launch the game, you will have to turn off or unplug your connection until the update gets fixed, however you won't see the "you're updating your game", (I just relaunched the game to verify this)
What's NOT required, (I didn't do it, so you shouldn't have to either): - Clear cache - Reinstall the EA App
This part is just for those who managed to not catch on: Do NOT reinstall or uninstall the game, you won't be able to play at all, and repairing the game won't work. (I will note that prior to trying the steps above, I tried repairing the game, it got stuck at 14%, I had then canceled the repair and the steps was the first thing I had tried).
Really hopes this works for everyone!
This is to show that I'm in the game, with the setting turned off, on today's date, (The notification on the top right is a mod throwing an error, which isn't related to getting back into the game, so its not shown):
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