Forum Discussion

ashleypopay's avatar
ashleypopay
2 years ago
Solved

[RESOLVED] - Cannot download The Sims 4

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 21.08.23 11:30
Summarize your bug I am trying to download The Sims 4 but it keeps saying “There’s a problem with your download. Something went wrong during your download. Give us a few minutes, then try again”. This has been happening for about an hour. I have tried reinstalling the EA app and other suggestions from the online forums but nothing is working. Is anyone able to help? Thank you.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? By trying to download The Sims 4
What happens when the bug occurs? An error message appears
What do you expect to see? The game to download

‌

Error with downloading The Sims 4

UPDATE: Currently seems to download, but once downloaded the game goes back to saying “update” in an endless loop.

CM Edit: Updated thread title. 

UPDATE: the game now downloads and plays for me - if you’re still seeing the update button, clearing your cache may resolve the issue.

bug
mac
pc
  • EA_Cade's avatar
    EA_Cade
    2 years ago

    Hey all,

    This issue should be resolved at this time. If you're still running into issues with The Sims 4 currently please fully restart the EA app and try your download again.

    Thank you for your patience while this was addressed.

    Update: If you're still seeing the "Update Required" message after the fix for this went live about 30 minutes ago please try clearing the EA app cache and let me know if that doesn't resolve the issue.

    Update: Please see additional steps here if you're still seeing the Update Required messaging.

507 Replies

Sort By
Show More
  • f9c973b19a3bc4c's avatar
    f9c973b19a3bc4c
    2 years ago
    @Polarisce It looks like it's failing to calculate the disk space, but it doesn't give me the option to play around with the settings, it just says no. I'm glad I'm not the only one, how long have you had the problem for? I've only experienced it today.
  • Polarisce's avatar
    Polarisce
    2 years ago

    havent opened the game for a while, Opened it just now and boom cant play.
    On offline mode it says my game needs repairing now (apparently it got corrupted trying to download the update), but i cant repair it as well.
    Its indeed a relief knowing that I am not alone, looked up the old thread regarding this issue looking for someone having this problem right now.
    Also looked up twitter to check if they were doing mainteance on the app.

  • f9c973b19a3bc4c's avatar
    f9c973b19a3bc4c
    2 years ago
    @Polarisce It's super annoying. I'll have to keep an eye on it. I've tried everything you said above, apart from ending the EA background service. How do I do that?
  • Polarisce's avatar
    Polarisce
    2 years ago

    Open task manager - if you are on windows its usually ctrl alt del, select task manager.
    a window will open with processes, there will be prob a group saying background services (within the process bar still)
    look for EA background Service, it doesnt have the orange symbol, its a plain white symbol

    You can sort alphabetically to make it easier by clicking on the name column

    My explanation sucks, just ask me again and I will try to help xD

  • Mylittlehippie's avatar
    Mylittlehippie
    2 years ago

    On the three lines in the corner, under the help tab there's an option for EA error report. I've tried repairing the Sims 4 game too and it's saying there's an option with that so think it might be an EA issue. 

  • LexDevon's avatar
    LexDevon
    2 years ago

    I am going though the same thing right now only that I uninstalled the game due to a different error and now I am no longer to install it once more. I am so annoyed, wasted 2 hours of my life trying to make this work. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.6,672 PostsLatest Activity: 55 seconds ago