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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago
Solved

[Resolved] Unable to launch The Sims 4 in EA App after moving from Origin

Hi everyone,  We're currently looking into some reports that The Sims 4 will not launch in the EA App after accepting the prompt to move over from the Origin client. In the meantime, we've heard ...
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  • EA_Cade's avatar
    EA_Cade
    2 years ago

    Hey all, 

    This issue had a fix released on the backend last night that resolves the specific issue that was occurring for players who could no longer launch The Sims 4 after moving from Origin to the EA app. 

    At this time if you cannot launch The Sims 4 on EA app, please fully exit the app by ending the EA and EA Background Service processes in the task manager, then relaunch the EA app and try again. If you still cannot launch The Sims 4 please run an EA Error Report and provide the Report ID in a new thread. 

    Thanks!

77bmeagher's avatar
77bmeagher
3 years ago

Has there been any update to this issue?  I did not choose change from Origin to EA App, it was just changed when I tried to play my Sims4 game...now I cannot play at all.   I've never had issues with updates in the past, but this time it's telling me I need 19+GB of space....why does it need so much space this time?????

There was a suggestion on twitter about uninstalling and reinstalling something...it didn't specify what...Sims4? EA App?...regardless...I wouldn't know how to do that anyway.  And If I could, would I be kicked back to the base game or would all of the content I had accumulated still be there?  

Help would be appreciated...not the "Me Too" badge I earned moments ago.

77BMeagher

charluvsuu's avatar
charluvsuu
3 years ago
@77bmeagher i made a post on this, I'm still awaiting a response myself! I've uninstalled and reinstalled recently after the post and yet nothing is working
  • cofmann's avatar
    cofmann
    3 years ago
    Hi @charluvsuu, @77bmeagher, no new update at the moment the team is still investigating the issue.

    /Atic

    • samsager3's avatar
      samsager3
      3 years ago
      @EA_Atic Where the week 10 update to madden 23 franchise play now live?
    • Morgz90's avatar
      Morgz90
      3 years ago

      I cant see any update anywhere on this? I cant even uninstall EA to try that option. Nothing is working. Since this has been going since Aug you'd think surely something would have been done by now?

      Or no forced update with Origin if this platform doesn't even work. Origin was fine! 

      • Joueurbf's avatar
        Joueurbf
        3 years ago

        pour faire fonctionner les sims4 

        dans panneau configuration puis

        désinstaller ou modifier programme

        je choisis ea a désinstaller et je fais réparé

        après la réparation 

        je lance l appli ea et elle s ouvre 

        je peux enfin jouer au sims 4

        obliger de faire la manip a chaque fois !!!

        merci ea !!!! 

    • Pippa729's avatar
      Pippa729
      3 years ago

      @EA_Atic is there any updates to this issue? 

  • Bibianalacolo's avatar
    Bibianalacolo
    3 years ago
    @charluvsuu A tampoco me funciona bien los Sims 4 los tengo desde hace mucho tiempo y los packs y demás. Hoy me los Kits nuevos y no puedo jugar no me aparece nada solo los Sims 4 a los packs me dice que tengo que reiniciar lo hace y estoy igual que antes un garrón que pongan Origen otra vez
    • charluvsuu's avatar
      charluvsuu
      3 years ago
      @Bibianalacolo Hola! entiendo que tus sims 4 no estén funcionando ya que yo he tenido el mismo problema, aunque estaba mas relacionado con el contenido personalizado que tenia en la carpeta de mods. te recomiendo que si no puedes jugar con tus nuevos kits, te pongas en contacto con un profesional mediante la pagina de ea, link: https://help.ea.com/es/contact-us/?product=the-sims-4&platform=pc deberías de obtener ayuda allí. si no es el caso, haz otro post sobre este tema aquí e intenta ponerte en contacto con otra persona. no hay mucho que pueda hacer aparte de darte el link de la pagina oficial de ea pero espero que se solucione pronto! ten un buen día
      • Bibianalacolo's avatar
        Bibianalacolo
        3 years ago

        Hola ya hablé a España y nada sigo con el mismo problema. el chico me mando el link para instalar Origin pero no me deja me manda a app EA

  • PeepsTheDragon's avatar
    PeepsTheDragon
    3 years ago

    I am also reluctant to uninstall as i don't want to lose all of my families and progress! this is so annoying. Games like this cost a lot of money, this is not good enough!

  • ksras's avatar
    ksras
    3 years ago
    @charluvsuu me too, I even called ea it's been 2 days and it still won't launch, so i called ea again, and nothing..
  • kmariner21's avatar
    kmariner21
    2 years ago

    I did the same thing, and nothing has worked for me. i even contacted the EA company and they didnt give me any helpful info, besides your not the only one with this issue and it is being worked on

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