Seeking refund since EA play is worthless.
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? None What expansions...
Forum Discussion
WHO DO WE CONTACT FOR REFUNDS?
EA sold me a product that doesn't work and has a game satisfaction guarantee, lol. It's so amazing how ridiculous that is.
Yet no customer support person can help me and simply leave my tickets open as an issue they are aware of with no solution. Upon further research they haven't fixed this issue for weeks.
I can download the game on STEAM but not EA play, it's stuck at preparing.
I want a refund. I did want to purchase the expansion packs on SSTEAM. But I want nothing to do with EA at this point.
This experience has show they don't care about me as a customer. Directing me to here for my issues.
The issue is not on my side, as I can download other game from EAs software. Just not sims 4, yet I can download sims 4 from STEAM.
@Kingbones33 I don't know if this link will work or not so here it is.
The way that EA handles customer service is confusing sometimes and they may even not help you at all so just be warned.
https://help.ea.com/en/help/account/returns-and-cancellations/
Reply if you need any more help or advice.
It doesn't help, unfortunately. I can't stand EA.
What a complete and utter scam
