Seeking refund since EA play is worthless.
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? None What expansions...
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I have tried all of these things.
Logged out and back in
Cleared the CACHE
Uninstalled the EA app and reinstalled it multiple times
Ran as administrator
Deleted every bit of sims on my computer, getting rid of my 200 plus hours of work.
Restarted the computer multiple times.
The EA software will download other games, just not SIMS 4. I have been at this since 6am.
It's sad EA takes zero responsibility for this.
@Kingbones33 Do you have the most recent update for the app?
With the app closed, click on Start>EA (folder)>EA Updater and wait until the app is updated. Then try again App Recovery.
With the app closed, click on Start>EA (folder)>EA Updater and wait until the app is updated. Then try again App Recovery.
It was up to date and still doesn't fix the problem.
My biggest concern is getting a refund. I now see EA has zero chance of doing that and has a history of leaving customers high and dry.
The chat said they had no power and no superiors above me and directed me here, lol.
I am so over this company.
What exact error do you see in the EA App when you try to download the Sims 4?
It stays at preparing. I am tried of the troubleshooting. A refund is required but EA is a horrible company. Absolutely 0 customer support. Remember that when you make purchases.
