Forum Discussion

3 years ago

Solved

sims 3 and Sims 4

Everytime i try and click on either the Sims 3 or Sims 4 i always get "Something went wrong... The server encountered a mysterious error. Try again in a little bit"

This has been happening for a day now and it wont let me play either of the Sims. This doesn't happen when i try and click on any other Games

bug

mac

EA_Solaire
3 years ago
Hi @juddaxsx,

If this is only happening with The Sims, we'll need the live support team to look over your account and see what's going on with your account details- here on the forums, we aren't able to look into your account to review this further with you.

Please get in touch with live support by reaching out through Twitter or Facebook- if you have any troubles getting through to the team there, please be sure to let me know!

3 Replies

EA_Solaire
Community Manager
3 years ago
Hi @juddaxsx,

If this is only happening with The Sims, we'll need the live support team to look over your account and see what's going on with your account details- here on the forums, we aren't able to look into your account to review this further with you.

Please get in touch with live support by reaching out through Twitter or Facebook- if you have any troubles getting through to the team there, please be sure to let me know!
thesimulation
2 years ago
I am also having problems with my sims 3 game her in EA. My play button is not on and I just played this game yeasterday.
puzzlezaddict
Hero+
2 years ago
@thesimulation Please restart your computer and try again. If this doesn't help, please post a screenshot of the Sims 3 page, including what you see where you would normally see the Play button.