Sims 3 expansion won't download
We are having this problem in February 2023 - with only the Pets and Into the Future Add-ons. SIms3 base game plus 9 other add-ons install correctly, just not Pets and Into the Future. We've be...
Forum Discussion
Also happenings to me. Can't get Into the Future to install. Also Roaring Heights and Dragon Valley but they don't even show as options.
I sent email to the EA help desk, and after talking with three EA reps who were totally clueless, the FOURTH one said this:
I would like to inform you that we've received many reports about this issue already that players are reporting for Sims 3 that DLC install is stuck on preparing.
I have checked the issue you are facing and can see that the issue is a known issue and our team is working on a fix for the issue as soon as possible.
At this point, we appreciate your patience while we investigate what's going on. There are hundreds of reports of the same problem.
Though I know nobody likes to wait but rest assured the team is actively working on it.
So he says they're working on it. I've sent a reply back, asking how we'll know when it works again, since we don't all want to simply try downloading every day.
- EA_Cade
Community Manager
@Corylea wrote:
I sent email to the EA help desk, and after talking with three EA reps who were totally clueless, the FOURTH one said this:
I would like to inform you that we've received many reports about this issue already that players are reporting for Sims 3 that DLC install is stuck on preparing.
I have checked the issue you are facing and can see that the issue is a known issue and our team is working on a fix for the issue as soon as possible.
At this point, we appreciate your patience while we investigate what's going on. There are hundreds of reports of the same problem.
Though I know nobody likes to wait but rest assured the team is actively working on it.So he says they're working on it. I've sent a reply back, asking how we'll know when it works again, since we don't all want to simply try downloading every day.
Hi @Corylea
Any updates on this issue will be posted here, as I said back on page 3.
This issue involves multiple teams across EA to resolve and we're working as quickly as possible to get it done.
Greetings all.
I tried to reinstall The Sims 3 with literally every single expansion and every single stuff pack and everything installs 100% EXCEPT Island Paradise which perpetually gets stuck in "preparing download". I have tried all the suggestions listed here: https://help.ea.com/in/help/ea/ea-app/game-download-install-load-troubleshoot/ as well as here: https://bestgamingtips.com/fix-ea-desktop-stuck-on-preparing/ but nothing is correcting the problem.
I have also attempted to install The Sims 3 Island Paradise on my laptop via EA App but got the same result - the same is perpetually stuck on "preparing download". So something tells me the issue is in EA's end. I see community manager @EA_Cade has responded but it doesn't seem any progress is being made with the issue.
EA ID - Anklesteiner
Product not being installed - The Sims 3 Island Paradise
Error code - I don't have one? How do I do this?
@Anklesteiner @sirkate and anyone else still affected, have you tried the suggestion in post 26? It's helped some players in this thread and others.
Did EA ever get back to you, or lift a finger to fix this? It's been months without a solution now.
- @BananaBanshees this is my hot take of the situation: EA is just hoping that we’ll get tired of waiting and then just download the sub-par Sims 4 games instead (which I already own but dislike) so they can earn even more money. They don’t care about their customers, they care about profit. As long as it’s a small group of simmers voicing their issues they won’t try to fix it. At the end of the day, the fact that this has been going on for months is all the proof I need that they don’t care about their customer base. Final advice: just buy the games on Steam, bypass EA completely and never have anything to do with them or their app ever again.
