Forum Discussion
Greetings all.
I tried to reinstall The Sims 3 with literally every single expansion and every single stuff pack and everything installs 100% EXCEPT Island Paradise which perpetually gets stuck in "preparing download". I have tried all the suggestions listed here: https://help.ea.com/in/help/ea/ea-app/game-download-install-load-troubleshoot/ as well as here: https://bestgamingtips.com/fix-ea-desktop-stuck-on-preparing/ but nothing is correcting the problem.
I have also attempted to install The Sims 3 Island Paradise on my laptop via EA App but got the same result - the same is perpetually stuck on "preparing download". So something tells me the issue is in EA's end. I see community manager @EA_Cade has responded but it doesn't seem any progress is being made with the issue.
EA ID - Anklesteiner
Product not being installed - The Sims 3 Island Paradise
Error code - I don't have one? How do I do this?
Greetings again folks.
I appreciate the work around and the hard work people have put in to solve this issue but I really want to call out and criticize EA. It was EA's choice to sunset development and support of Origin and force people into using the EA App when clearly there are still massive bugs and massive issues that need to be solved. I am incredibly disappointed in EA that I have spent money on products that I cannot access on a platform that I was forced into using. I never had this issue with Origin. It has persisted for far too long on the EA App. It has been weeks since official response and frankly I don't believe anyone at EA cares or is working on this issue because it seems like a fairly simple issue to solve and not something that requires weeks. And if it does transparency about whatever the issues might be would be appreciated. We are in the dark here without any recourse, save for the work people outside of EA have put in but we shouldn't have to jump through massive outside EA hoops to play a product we have purchased on an app that EA forced us into using. We should be able to download and play the products we have purchased on the application that EA has forced us into using.
Please, please, please fix this issue and please be more transparent and honest about what the issues are and what the real timeline is. I'm calling out the EA representatives that have responded thus far for more information. @EA_Cade , @EA_Solaire
Edit - the work around suggested in post #26 doesn't work for me because I am not allowed to run both the EA App and origin at the same time.
Edit #2 - Nevermind my first edit. I opened Origin and my Sims 3 downloads all started and everything downloaded while Origin was open. Awesome work @itsmeelisemarie
- 3 years ago
Hi everyone,
I'm having the same issue with Island Paradise, everything else worked fine.
I tried the Origin workaround and it didn't work for me, just forced me to update the EA app and the Island Paradise download is still not working. Thanks so much for the suggestion though!
@EA_Cade My user ID is Jaime_Girl84, and the pack that won't work is Island Paradise. It's not even giving me an error code.
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