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For everyone reading, I know that EA people have been investigating this issue. Judging from the time it's taken to address other Sims 3 issues, the lack of a response here doesn't mean that this particular problem has been forgotten or that no one cares. It's probably just that no update is available.
Sims 3 issues do get fixed; I can think of two major ones this year that were in fact addressed, eventually. (And updates from EA people were somewhat sporadic but always showed up when there was any new info.) But the EA App has a lot of problems—just look at the other threads on this forum—and perhaps not a large-enough team to address them all in timely fashion.
@Ceisda62 For the disappearing content problem, please post in the Sims 3 PC tech forum:
https://answers.ea.com/t5/Technical-Issues-PC/bd-p/the-sims-3
@puzzlezaddict I sincerely hope you're right, but they've ignored both cases I've opened. And, the last time I had something like this keep me from playing a new purchase, it was never resolved and they refused to refund me. So, I'm sadly not as optimistic.
But, again, I sincerely hope you're right and that they completely defy their reputation as a dysfunctional company and come through this time. Fingers crossed.
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