Sims 4 - Game License Invalid
So first I had an issue with my app even loading, it said I had no games in my library, I needed to buy EA Play which I haven't had in years with no issue, and wouldn't even show Sims 4 anywhere. Con...
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I have been dealing with this problem for over a year now. My previous thread was moved to another thread marked solved. But my problem is NOT solved.
Taken from my initial post,
"When I try to run The Sims 4 game, I keep getting this message. "The app couldn't read the game's license file, so If the problem continues, try clearing your cache."
I have been having this problem since the last EA App update. I can run other games with the app. I seems only The Sims 4 is affected.
I have cleared the cache several times as suggested. I have uninstalled and reinstalled the EA App, as well as launching the EAUpdater.exe. I did the repair game option a couple of times. I have disabled my anti-virus and VPN. I have tried to find any solutions on the forum, but I have only seen other players posting about having the same problem, but not getting any answers or help. Other then moving and locking of posts."
Since I made this post, I can not play any games in my library now. When I try, I get the same message. So this is an issue with the app. I have made multiple error reports.
I've had this issues since the end of 2020, start of 2021. And to this day, it still does not work. I've tried soooo many things- its ridiculous. I even took my laptop to a software engineer out of town and she couldn't figure out what was wrong or a solution to fix the issue. I opened a case before, years ago- and it was closed by someone and never solved. I am truly disappointed in the "customer service" and "support team" that EA have in place. And now with their new Support AI, it's not any better- and make it harder to talk to an actual person and open a ticket. Just sad that a billion dollar industry is CONTINUALLY having issues like this, with no one to offer any help.
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