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sadaque123's avatar
sadaque123
New Novice
2 years ago

Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

Hello does anyone know how to bypass this monstrosity on a new Mac App?? I just want to play my game - upon being forced to install the EA app some of my packs were missing. I tried downloading...
mac
technical issues
Hedgehog4apples's avatar
Hedgehog4apples
2 years ago

i'm on Mac and just switched to the EA app and when I log in i'm missing 3 add-ons I had previously purchased (Jungle Adventure, Street Fashion kit, and Luxury party stuff to be specific). They are downloaded but showing as greyed out in my manage add-ons tab saying "Available on Windows". 

I switched from PC to Mac over a year ago and had no issue with these packs when I was using Origin on my Mac. 

Any ideas on how to get these packs back into my game without having to repurchase them?

  • terklucsik's avatar
    terklucsik
    2 years ago
    @Hedgehog4apples I have the same problem. Dont bother with contacting costumer service because they wont help you. I contacted them and they told me that they'll send my case somewhere and they'll contact me in the game if they resolve it. I hope they'll resolve this because there are many people like us, but I'm not very optimistic.

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