So basically I got the three kits during some promotion on Epic Games and I was talking to both EA support and Epic Games support. EA support cannot help me because I got those packs on Epic (for free). They say I have to repurchase if I want to play on my Mac. And Epic Games told me that they don’t provide support for The Sims 4 (on Mac). So unfortunately you cannot do anything. But there is a sale going on right now on EA!
Honestly, I didn’t even remember whether I paid for those three packs, and turns out I didn’t, I checked the invoices on Epic. It sucks, but cannot complain much, it was for free.
Hope that helps.
I had this same issue while switching from pc to my new macbook. I contacted EA help and at least four people was sending me emails regarding the case - asking same questions I had already answered. And after sending a long email explaining the situation and giving all the same information over and over again they closed my case leaving me with no answers...
Today I opened the chat to EA help and finally got some service from the helpcenter. It took a while but after all I got these three add ons to show up on my EA App and downloaded to my Mac.
So there is hope to get those back!
I chatted with EA Help tonight and they were able to resolve my "Available on Windows" DLC issue - they did some magic, the DLC showed up, and I was able to install it!
