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sadaque123's avatar
sadaque123
New Rookie
2 years ago
Solved

Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

Hello does anyone know how to bypass this monstrosity on a new Mac App??

I just want to play my game - upon being forced to install the EA app some of my packs were missing.

I tried downloading the older versions of Origin but it still happens...

Edit - edited title to better reflect issue (Bluebellflora)

mac
technical issues
  • Bluebellflora's avatar
    Bluebellflora
    2 years ago
    @erinmeganxo

    If you bought or claimed these packs in Epic or Steam they are not available in EA App for Mac as there is no Mac version of the game available on either platform.

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  • 11123006's avatar
    11123006
    2 years ago
    @Bluebellflora Yes, those three are from Epic. They were claimed during that event for free. I bought Spooky Stuff on Steam, do I have to pay for it again to play it on Mac? And all DLC The Sims 3? All extensions could be added to Origin and also worked on Mac.

    Yes, I'm logged in to the same account I've been using on Origin.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @11123006

    Any DLC played through EA Play, Steam, or Epic is not available on Mac. In your second screenshot the Steam logo is next to Spooky Stuff. Is the other DLC from EA Play or Epic?

    Are you signed into the same EA account on EA App as you were using for Origin on your Mac?
  • 11123006's avatar
    11123006
    2 years ago

    After updating Origin to the EA app, I'm having trouble launching The Sims. Log in to the EA App and I want play The Sims. The Sims 4 is available, but in manage add-ons I have several add-ons available only for Windows, while in Origin I normally played them on a MacBook Air. When I start the game, an error message pops up: Failed to launch games.

    I have the similar problem with the game The Sims 3, which is available only for Windows in the EA app, but I had it installed in Origin.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @sadaque123, could you perhaps share a screenshot of the message that you're seeing telling you that these DLCs are not available on Mac?
  • sadaque123's avatar
    sadaque123
    New Rookie
    2 years ago

    It says that they are only available on Windows but I added them to my library when they were available and they worked fine when I used Origin on Mac...

  • sadaque123's avatar
    sadaque123
    New Rookie
    2 years ago

    As far as I could see it was Jungle Adventure and Fashion Street Kit and some more kits. Is there any possible way for Mac users to continue to use Origin? Just for the time being without being blocked by the pop up screen. How do I turn it off? Beyond that pop up Origin seemed to work fine and the packs were all repaired and able to work.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @sadaque123,

    Thanks for the post.

    May I ask which packs went missing for you when you migrated over to the EA app?

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