Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

charliesotrue​ Please take a look at your EA account's order history as well as your Steam transaction history to verify if these missing packs were bought on Steam or not. 

I do not have an issue with getting the game on EA, Steam, or Epic Games. The problem I'm having is that every time I open the EA app to try to play Sims, it shows this screen. I do not understand how this is happening. I have one of the recent macOS updates, my old friends played on their laptop, and it was the same model as mine, only the colour was different, which is irrelevant. I just want to play The Sims 4, bro. Can anybody help me, PLEASE?

Hello,  

I purchased The Sims 4 and the Cottage Living DLC through Steam as a gift. I originally played on a Windows PC and everything worked fine. Recently, I switched to a MacBook and installed the EA App to continue playing.  

While the base game is available, my Cottage Living DLC does not appear and cannot be downloaded on the EA App for Mac. I contacted both EA Support and Steam Support multiple times, but I keep getting redirected back and forth with no solution.  

I have not violated any terms, and I’m using the same EA account linked to my Steam purchase. It’s very frustrating and disappointing to lose access to content I paid for just because I changed devices.  

Is there any way to transfer my Steam DLC to the EA App on Mac, or any solution you can offer? I would greatly appreciate any help or advice.  

Thank you in advance for your time and support.

Best regards,  
Eda Nur Çalışkan

The packs are playable for me on my Mac because I linked my EA account to the Epic account on a windows computer shortly after I claimed the packs. But they still show as windows only under the ea app.

Hey everybody. I got jungle adventure and the luxury party stuff pack for free back when EA was giving them out. They worked perfectly fine after I had recieved them. At one point in time after recieving them, my game had completely bugged out for an unreleated reason so i had to uninstall the sims 4 and reinstall. All the rest of my packs (that I purchased on my own) redownloaded completely fine, but I was missing the two I had gotten for free. This was really aggravating. Can anybody help me with this? I want jungle adventure back but there's no way I'd pay for it. I play on a 2021 M1 iMac and use the EA app to launch my game. 

Hi,

I need help with case #215500909. I bought a lot of Sims 4 DLCs on Steam while playing on Windows. I’ve now moved to Mac and installed the game through EA App, but my DLCs are not showing or available.

I already submitted all necessary screenshots (proof of purchase and Steam account info), but the response I got from EA Support was generic and completely unrelated to my issue.

I’m very disappointed with the lack of proper assistance, especially considering I spent money on content I can’t access. Please escalate this or guide me on what else I can do to resolve the problem.

Thanks in advance.

Hi zari0132​

The Sims 4 on Steam is not available for Mac, so any packs you've bought through Steam won't be playable on your Mac- you'd need to repurchase these packs from the EA app directly to play on your MacBook. 

Hello, I need some help with my Sims 4 add-ons on Mac.

I recently reinstalled The Sims 4 on my Mac and noticed that my purchased add-ons (e.g., City Living, Seasons, Dream Home Decorator) are showing up in the add-ons list, but each one says "Available on Windows" and I can't use them on my Mac.

I’m not sure why this is happening, since I own the content and would like to use it again. Could this be a platform compatibility issue (Steam vs. EA App vs. Origin)? Or is there something I need to do to make them available on macOS?

Any advice or help would be greatly appreciated!

Thank you.

Oh, and here is also a Screenshot of what it looks like on my EA App:

Could anyone provide me with support? I changed from PC to MacBook yesterday, however some of ym expansion packs are unable to be downloaded as it says for windows. I did purchase some of them on a. secondary app however the ones that are working were purchased their too... The specific packs that aren't working are cats and dogs, and get to work. Does anyone have a way around this?