Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

After downloading the EA app rather than Origin I have been having issues.

Was working fine initially, then I opened EA one day and my game had to be redownloaded since then my game packs are missing.

First majority of them were missing I updated the EA app and most of them are back but now 2 packs that I own are greyed out and not showing up in the game

I talked with someone over the chat. They said to try this, that this would work :

I was usually playing Sims 4 on my MacBook using the EA app, but since yesterday, 3 add-ons from Sims 4 have been deleted, saying they are only available on Windows. I remember receiving them through Epic Games when they were distributed for free in the past. My computer is a MacBook, so I was able to use it without any problems even after converting from the Origin app to the EA app, which is absurd. Has anyone experienced the same problem as me and solved it?

I'm playing on ios Mac book. I'm havig trouble being able to download My Jungle adventure and The sims 4 Fashion Street kit. The pack and kit refuses to aknowledge my macd book even though I own the pack and says that it can only be downloaded on window. Before switching over to EA app my pack and kit were downloading fine. I hope that this issue will be resolve soon as it is very inconvient for me having own the pack and not being able to use what I own. 

Thank you. 

The three packs that were free on the epic games store, I claimed and was able to use on origin on Mac after linking my accounts, but now that I am forced to use the EA app on Mac, these packs now say windows only and won’t let me download them. They worked perfectly fine on origin on Mac and it should not be a problem for it to work on EA app on Mac. I also had the same thing happen with the deluxe bonus content, even through that was purchased on origin. It still says windows only.

@OdiXI 

Unfortunately Steam do not have Mac compatible sims 4 content.

I recently start playing sims4 on EA, but the problem is that I can't download dlc mods that I've bought on steam and it says the dlc only works on windows. So does that mean I have to buy the same dlc twice on Mac OS?PLZ help me Orz

I'm having a bit of a crisis here and could use some help. So, I've bought these game packs a while ago (I think most recently 4 months ago) and for some reason, they just won't let me download them. I just made the switch from Origin to the EA app, It's driving me nuts because I can see them in my purchase history, and I definitely paid for them, but when I go to download, it's like they don't exist. I've purchased these on both the EA app and Origin. (I'm currently a Mac user) 

Here's what I've tried so far:
1. Restarting my computer.
2. Logging out and back into EA.
3. Checking for any updates to Sims 4 and EA.
4. Reinstalling the EA app.

None of these have worked, and I'm out of ideas. Has anyone else dealt with this and found a fix? Or maybe there's something super obvious I'm missing? Any advice would be awesome because I just wanna dive back into my Sims world.

Edit: I got the missing packs for free on Epic Games

Hiya! A while ago, there was some free DLC (something like bold lifestyle bundle) in the Epic Games App. The thing at the time was that the Epic Games are only linkable to the EA app and not to the Mac Origin app. At the time, many simmers advised Mac users to claim the offer anyway since the EA app will soon be available on MAC. Now, the EA for Mac has obviously launched, and I just tried to link my EA account to my Epic games one and enjoy the packs, but Epic Games still claims the OS is unsupported - will that be tuned? And will Mac users also be able to use those packs, seeing that I am very excited for the jungle adventures one!

Best

Antonia

I also have this issue. The chat agents are of absolutely no help. The best solution so far they can come up with for me is to tell me to request a refund from Epic, over a year later, and repurchase from the ea app. It seems a little bit like extortion to me. This is what you see?