Sims 4 high school years not downloading
My Ea App shows that I have sims 4 high school years as an add on in my collection, but when I try to download it shows that my download has an error and I don't know why it's doing that.
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im having the same problem on origin it doesnt even say i purchased it
@patrickrto39 that's what origin says too, but I preordered on the EA app, and it says it's in my collection, but origin says I didn't buy it.
has anyone gotten a response as to what to do?? I preordered as well and in origin it says I own the pack but dont even have option to download except for in map view but then I click on download and thats when it says I already own it. So frustrated ugh!!
- @missymeg101 EA customer service said to do a clean REBOOT! which did not work at all and I even uninstalled the EA app and reinstalled it and it's still saying there's an error with downloading my game which is beyond me at this point. It's a day later and still can't download my game.
Same boat. Only I keep getting emails saying there’s an issue with my payment method, which is weird because why would you preorder something ahead of time only for the funds to not get taken until a few days right before the release date? Very frustrating, but trying my best to stay patient and kind with EA customer support regardless. I also read that there’s a 24-36 hour processing time for certain purchases, so I’m still hoping this is a freak mistake and I’ll be able to download what I thought I paid for soon.
- @missymeg101 Exact same issue with me and no fix. The pack comes up as unowned and gives me the buy option but when I click on it , it says it's already in my library! I've emailed EA and they basically said they've been getting similar reports from thousands of people and they are working on it and I asked them for a time frame and they had none! What a joke
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