Sims 4 high school years not downloading
My Ea App shows that I have sims 4 high school years as an add on in my collection, but when I try to download it shows that my download has an error and I don't know why it's doing that.
Forum Discussion
@missymeg101 EA customer service said to do a clean REBOOT! which did not work at all and I even uninstalled the EA app and reinstalled it and it's still saying there's an error with downloading my game which is beyond me at this point. It's a day later and still can't download my game.
Same boat. Only I keep getting emails saying there’s an issue with my payment method, which is weird because why would you preorder something ahead of time only for the funds to not get taken until a few days right before the release date? Very frustrating, but trying my best to stay patient and kind with EA customer support regardless. I also read that there’s a 24-36 hour processing time for certain purchases, so I’m still hoping this is a freak mistake and I’ll be able to download what I thought I paid for soon.
Update: Finally got ahold of an EA Advisor via chat. I was told that this is a common, global issue that the sims team and EA are aware of. I think there will be a fix soon. Disappointing, but I’m relieved to know I probably won’t have to spend anymore money. Bummer. I was so looking forward to playing with the new content.
I hope they fix this because I bought it yesterday and it wont download for some reason. Very disappointing.
hey is there any updates from EA regarding this issue? cz i'm still unable to download the pack and i've purchased the pack since Friday...
EA_CathCommunity Manager
Hi everyone, the team is currently looking into this issue and we appreciate everyone's patience!
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