Forum Discussion

OmniTetra's avatar
OmniTetra
Newcomer
2 months ago

Sims 4 (purchased) wont launch, suddenly asking for membership renewal.

I have had the base Sims 4 and several expansions, bundles, packs etc for many years. I last played in Oct 2024, and just recently logged in and updated the game to play. However, I keep getting the message " ! Renew your membership to continue. Looks like your membership expired. Renew your membership or purchase this game to continue." The thing is I HAVE purchased this game back on origin, played it even after moving to EA App, and never had the membership of any kind. It is also trying to tell me the Sims 4 was removed from my library in Dec 2019 along with 2 others games. This is also incorrect as I was playing in Oct 2024. I am also unable, and unwilling, to RE-purchase the game as it says play and no options to buy (as it was already bought). Please help with next steps. 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there OmniTetra​ 

    If you've fully bought the game, we'll need the live support team to look over your account details and be sure the correct version is available on your account since your membership has expired- this isn't something we can look into for you over the forums as we don't have access to your account or billing details.

    You can contact live support for more help on this from the site here- I'd also recommend attaching this forum conversation when you reach out there so the team has further info to reference. 

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