SIMS 4: Stuck at preparing
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did t...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHello @Blue5ka,
Please run through the following steps to get The Sims downloaded onto your PC:
- Cancel the download
- Open task manager, locate EA Background Service, and end task
- Clear the cache for the EA app
- Run the EA app as an administrator
- Check for any background applications blocking the EA App
- Try lowering your User Access Control Settings:
- Close the EA app
- Click the Windows button and type "UAC" in the search field
- In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
- Click Okay the bottom of the window
- Open the EA app client and try starting the download again
If the download still gets stuck on preparing once you've run through these steps, please let me know!
@EA_Solaire I'm still having this problem and I've tried everything. Is there a fix?
