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Blue5ka's avatar
Blue5ka
3 years ago

SIMS 4: Stuck at preparing

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did t...
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katzgurl01's avatar
katzgurl01
2 years ago

Unable to install Sims 4 via EA app on my desktop.  It's sits on preparation. Or it kicks back to try again another time. 

I have Sims 4 and expansions on EA and on my linked steam Sims 4 expansions as well and have no issue playing on my laptop.  Now that I've been trying to install game on my windows 10 desktop I'm having issues. I have even tried to just download the packs and expansions instead of the base Sims 4 game from the EA library to no avail. I haven even tried to uninstall steam side, and install EA side first.  And vice versa. 

I have tried everything I have read online:

I have clear cached (many times)

I have uninstalled and reinstalled

I have used Revo Uninstaller

I have Lowered my UAC 

I have checked with my Windows Security to make sure EA is allowed

I have ran application as an Admin

I have tried to reinstall in a new root folder under C:

Each step has been an uninstall, a re-start, a clean install, and another attempt. 

The forums are either too dated, or the current ones I have tried every advice they have listed.

I have been dealing with this for days. I can't specifically reach out to ANY help and get any direction. 

Everything is just in circles.

Come on y'all -_-

  • Pageeh's avatar
    Pageeh
    2 years ago

    I am unsure if that will help any of you folks, but I did on mine and it worked, so I hope it will help all of you.
    I was having the same issue, but then I did a basic install of The sims 4, without any DLCs first.
    Somehow this worked, and then I installed everything else.
    Hope this works for you folks.
    GL HF

  • Timo_Baerts's avatar
    Timo_Baerts
    2 years ago

    katzgurl01 The exact same here... since tuesday 17/10 I can't install the only 2 games I had installed previously: F1 23 and EA FC 24... Other games can be installed just fine.

    Did everything you did, no succes either, no other solutions found online or given by EA help. This is bumming me out ☹️

  • Timo_Baerts's avatar
    Timo_Baerts
    2 years ago
    @katzgurl01
    @EA_Solaire

    I have tried to install in on a totally clean PC which had no previous EA stuff on it (family members laptop). It is also stuck on preparing on that PC

    This must mean this is definitely an EA-app Issue, and not an issue with the user/users PC

    I hope they fix this stuff

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