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Blue5ka's avatar
Blue5ka
3 years ago

SIMS 4: Stuck at preparing

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 10.04.23 10:22am
Summarize your bug The Sims 4 download is stuck at preparing.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go into the app and try to download The Sims 4.
What happens when the bug occurs? The game stays at 57% when preparing. It doesn't go up nor down and stays the same.
What do you expect to see? For the game to be able to download.

‌

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 10.04.23 10:22am
Summarize your bug The Sims 4 download is stuck at preparing.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go into the app and try to download The Sims 4.
What happens when the bug occurs? The game stays at 57% when preparing. It doesn't go up nor down and stays the same.
What do you expect to see? For the game to be able to download.

‌

For an entire day, The Sims 4 has been stuck at the "preparing" stage despite my attempts to resolve the issue. I have verified my internet connection, uninstalled and reinstalled the EA app multiple times, restarted the download process, cleared the cache, and even moved the EA app to an external drive with over 200GB of space. Despite all of these efforts, the Sims 4 consistently gets stuck at 57% during the "preparing" stage whenever I attempt to download it on the EA app. I am seeking assistance in resolving this issue. Please help soon. 

bug
mac
pc

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  • hightiger12's avatar
    hightiger12
    2 years ago

    So, i recently got a new laptop and downloaded sims 4 on ea. all the packs downloaded fine, but the couple i installed on steam are stuck on preparing.  i reinstalled sims 4 on steam and all the packs work fine, but having two base games takes up all my storage. how can i get all my packs to work with only the necessary storage? 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @hightiger12  If you want to install content you own in Steam, you'll need to install the Steam version of the base game.  Remove the EA App version, install the Steam version if it's not already present, and download the packs you own in Steam.  Then sign into the EA App and download the packs you own there, but NOT a second copy of the base game.  The packs' data should go into the Steam version's program files, and Sims 4 itself should then load all the packs you own in both apps.

  • avyn_ammi's avatar
    avyn_ammi
    Seasoned Newcomer
    6 months ago

    Can you please help me with mine I’m somewhat having the same problems

  • PistolCrystal216's avatar
    PistolCrystal216
    Rising Newcomer
    3 months ago

    I know this is 2 years ago but I've absolutely had it I'm factory reseting my computer now!

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there,

    Since this thread is more than a year old, it will be closed to stop it from getting necro'd.

    If you have the same or a similar issue, please create a new thread.

    Thank you.

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