Sims 4 there's a problem with your download

hello all as of the beginning of November ive been having a problem with downloading an update for the sims 4 I want to start by saying I'm on the m1 MacBook Pro if that means anything lol so the update would start and then stop after about 10 seconds giving me the error message below ive tried updating my computer software clearing the ea app cache repairing the game [this had the same effect as just trying to download the update] at the request of ea support I deleted and redownloaded the ea app twice which did nothing then also at their request I deleted the game and now I'm stuck not being able to download it as it does the exact same thing as the update and repairing the game neither of which will download ea also marked our last chat as having no fix for my issue and ended our chat so here I am on my last straw lol can anyone help?

When I try to download the new update it gets to 30% and then says "download error", it gives me the same error message when I cancel the update and attempt to repair the game. It makes it to 30% before saying "download error". I've cleared my cache more than once and restarted the app and my entire mac and nothing is working. Anyone have the same issue and/or know how to fix it? Thx

ChristinaG8003 wrote:

I tried this twice but it still hasn’t worked😭

Where did you purchase the affected packs from? Was it through Origin/EA App or was it Epic or Steam or somewhere else?

Still waiting on you confirming how much space you have on your Mac.

I tried this twice but it still hasn’t worked😭

ChristinaG8003 wrote:

Also it’s not a space issue on my MAC, I’ve already checked. 

How much space is available on your Mac?

Just clearing the cache using the recovery tool isn't always enough, do a complete clean up of all EA App files and folders, trash the app and re-download and install it - https://bluebellflora.com/2024/04/04/ea-app-recovery-for-mac-reset-ea-app-by-clearing-cache-and-other-files-manually/