Ty for replying @EA_cuervo
i tried that, but they told me to ask here so hopefully someone else could help me out, and in case someone else had this issue.
the code was from another website that’s now closed, and I can’t redeem it again. It should have been on the account I’m already playing on, but after the update I could not find it anymore.
I was able to play it for a while. Then I took a break and my account was down and I needed a new password. I had to get help to log in again, since I could not ask for a password change for myself.
I did send the game-code, and screenshot of the receipt, but got told to ask here so I might get help/answers, and they would look into it.
im not sure what else to do.
Community Manager@EA_cuervo
I got this sorted now.
I went through all of the emails I knew of.
and it was on one I don’t use.
now I finally can play again.
thanks for reminding me of going through them all.
now I just need to figure out how to change it to another email☺️
Community Manager@lenekvaal I'm glad to hear you got this sorted 🙂
You can find instructions on how to update the details of your EA account in this article: How to update your EA Account
