Forum Discussion

3 years ago

Some of purchased games are listed as N/A in EA app's collection.

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 2573a54c-89cc-48d4-aab4-e98e4404a0a0 Which client functionality are you experiencing thi...

bug

mac

EA_Illium

EA Staff (Retired)

3 years ago

Hi @ArchAngelBK It's possible we're running into a unique visual issue, can you check the following?

Allow EA App through your Anti-virus and firewall, and disable any Proxy server or VPN.
Make sure your system data/time and account region are all correct.
Run the System File Checker tool then Check for Windows and GPU updates
EA App's Cache (Top Left Menu > Help > App Recovery)
Run the client as admin
Put your device in a Clean Boot then launch the client

ArchAngelBK

3 years ago

Hello @EA_Illium ,

I've run some tests after your recommendation, and found below

1) When I change language to English, all games' names displayed correctly in English

2) But, BulletStorm's Icon (thumbnail picture) still missing

3) When I change language back to Korean, some games' names displayed incorrectly as 'N/A'

So, I guess EA app or your server has 2 problems

1) Some games' Korean title name's not entered correctly - either blank or N/A

2) BulletStorm game does NOT have thumbnail (icon picture)

Please see below screen captures.

First - Korean Language, games in question's name are displayed as N/A, and BulletStorm picture missing

Second - Changed EA app to English.

Game names are correctly displayed, but BulletStorm's game PIC still missing (no thumbnail)

I've already tried clean booting, cache clear, up-to-date everything etc.

Thank you!

Hexaae
3 years ago
Same here for games Bulletstorm ("N/A", no cover, unclickable won't open its page) and NFS Undercover ("N/A", unclickable won't open its page).
EA app 12.115.0-5372-92c549332, Win 11 22H2