'Something went wrong. Try again later.'

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) de66ddc7-49c7-4a74-96d8-919b257fef54
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 12.05.23 02.00
Summarize your bug The app is unable to properly update or launch or install the game Star Wars Jedi Survivor
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try updating the game with patch 5.
What happens when the bug occurs? The app is stuck in some of the situations: 1. the game is in status 'wrapping up / finalizing and stuck at 67% 2. even if I reinstall the game, it behaves exactly the same 3. even if I relog / restart the app / restart the PC, it behaves exactly the same
What do you expect to see? I expect the game to be updated properly and for me to be able to PLAY IT. I am paying for time with EA Play / PRO and now I am unable to spend time playing because your app doesn't work!

‌

The app is stuck in some of the situations:
1. the game is in status 'wrapping up / finalizing and stuck at 67%
2. even if I reinstall the game, it behaves exactly the same
3. even if I relog / restart the app / restart the PC, it behaves exactly the same