Forum Discussion

Frozenhorde's avatar
Frozenhorde
5 years ago
Solved

Something went wrong... when trying to log into the beta EA desktop

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Game Hub When did this ...
bug
mac
pc
  • Frozenhorde's avatar
    Frozenhorde
    5 years ago

    I did manage to get it running after uninstalling an App I was using called Smart App that tracks my data and gives me rewards every couple of months. Not sure if that was the issue but the EA desktop and my Steam are now working correctly lol.

CooLGaMeRoo7's avatar
CooLGaMeRoo7
5 years ago

Solved it by resetting the password of the account and directly logging into the EA Games Desktop App. 

SHBR1111's avatar
SHBR1111
5 years ago

@CooLGaMeRoo7still can't login my ea account through the EA Desktop App after resetting the password, already re-install too and nothing.

I already try using the old EA app too called "Origin" and that app also preventing me to login, the Origin app said "Online login is currently not unavailable". But my account can login in ea website.

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    5 years ago

    That could indicate that the issue is not with the account or password @SHBR1111.

    Please try the following steps:

    If that doesn't fix the issue, please perform a malware scan on your system and try again.

    • SHBR1111's avatar
      SHBR1111
      5 years ago
      @EA_Jason thanks for your reply, but i am already do all of that thinks. Still nothing.
    • CloeGreen's avatar
      CloeGreen
      New Scout
      3 years ago

      I just use my PC, I'm not a comp person. EA needs to fix their app ! Clean boot ? My PC person charged me 80 bucks for that ! EA App wont offer an option to sign in !

    • CloeGreen's avatar
      CloeGreen
      New Scout
      3 years ago

      Thank you to the person who posted the link to an origin that did not direct me to EA app only. The reason I tried to get a fresh install of origin in the first place, is because ALL of my Sims 3 expansion packs were missing on origin. And they're Sill missing and wont update. It seems I may have my sims 4 games back, but I wont know until I try to play. I feel robbed at every turn by this, and how long before origin and my sims 4 games also don't work, again ? Only the people on the forums are Ever helpful ! EA help is useless. It's not right to treat people this way !

      • iwhlhf8zmx3e's avatar
        iwhlhf8zmx3e
        3 years ago
        @CloeGreen I gave up, I did everything in this forum. I just want to play sims 4 lol.

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