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Hi @bigdaddybrose @Silver_Bastion Can we start by trying the following if you have not so far?
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Repair Games (Go to My Collection > Select the tile Dots > Repair)
- Check for other applications that may be limiting EA App or Game performance
@EA_Illium I've tried the cache clearning, does nothing. There is no option to repair game when I looked for it, possibly because I bought the game through Steam and maybe that made the EA app belive that the repair game option wasn't viable or something. And there aren't any other active applications running while I try to launch the game. Unless there are background processes that might negate the app to function, I'm out of ideas
- EA_Illium3 years ago
EA Staff (Retired)
Hi @Silver_Bastion Apologies for it being owned on Steam I should have linked you how to Verify the game in your Steam library.
If that doesn't help try the following:
- Run the System File Checker tool then Check for Windows and GPU updates
- Put your device in a Clean Boot then launch the game
- 3 years ago
How is it that an error that causes your game to be unplayable has even been addressed or had a solution found in a month, this happened then the game went on sale on steam and now many people are experiencing this issue. It's not steam, it's not anyone's computer. You guys made a launcher that doesn't even launch the game and haven't addressed it for a month. Can we have an update on how I can launch my £35 product or does EA only care when the refunds come through. You are effectively selling a faulty product and this isn't okay.
- 3 years ago
Same issue for me except every attempt to launch Says linking problems. Or at least it did until I got the ea spp which of course made it worse dnd just refuses to launch it with no error message.
My account was linked since at least Jan 5th 2022, now I'm dealing with this cr*p? I shouldn't have to launch game only to get the app for ea, I could care less, I want what paid for
- 3 years ago
Is there a way to run it without the EA app? It worked fine from Steam, not the other way around.
- 3 years ago
Finally got it running after 2 restarts and countless error messages. My original question stands. It really shouldn't be this hard to launch a 8yo game.
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