Forum Discussion

makana420's avatar
3 years ago

steam unlink

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 1
Which client functionality are you experiencing this bug with? Player Profile
When did this happen? (dd.mm.yy hh:mm) 23.05.23 08.37
Summarize your bug EA cant do one simple thing
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? dealing with EA [edited] account system
What happens when the bug occurs? cant play anything EA on steam
What do you expect to see? just a simple unlink to steam

not really a bug but really want to ask is there anyway i can unlink steam from a old EA account besides contacting EA. i have a veryyyy old EA account(9+ years by this point) and Gmail completely disable that email account and i cant get a pass reset to it. ive made a new EA account but cannot link my steam account that i still have to the new one because of my old one. its super [edited] that EA wont do a unlink because "their info doesn't match what i gave" WELL OFC IT WONT, I NO LONGER HAVE ANY TYPE OF INFO RELATED TO IT. ive never added any info to the ea account and only to my STEAM account.

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @makana420 

    I know it can be frustrating to lose access to your email. If the Gmail recovery process doesn't work for you, you need to contact our live support. Our team will require additional account verification to assist you in changing your old email. As this is a public forum, we are unable to complete the verification process here.

    Based on the data protection policy requirements, account changes cannot be made without proper account verification, including linking or unlinking platform accounts like Steam. 

    You can follow this link for more information.

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